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'Diagnostics Apps Check' Is Not Completing At All (Doc ID 1636593.1)

Last updated on JULY 11, 2018

Applies to:

Oracle Order Management - Version 12.0.6 to 12.1.3 [Release 12.0 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Product Diagnostics & Tools

ACTUAL BEHAVIOR
---------------
Concurrent request 'Diagnostics : Appscheck' runs forever, does not complete at all.

Verified  the note <>
This is explained in the following bug:
<Bug 12602021> - 10207753 DIAGNOSTICS: APPS CHECK NEVER COMPLETES

The OS process "tnslsnr.exe" is running under the ownership of a different Windows user, "SYSTEM".
 the process cannot be started as 'ORACLE' user.

- Note and the bug were logged for windows 2003 and he is using windows 2008 , He has both 32 and 64 installations
and in both the cases , 'Diagnostics : Appscheck' does not work.

- He ran OMCHECK.sql from backend and see that it fails with syntax error. Please check the attached file.

EXPECTED BEHAVIOR
-----------------------
To complete appscheck.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. OM Superuser > Run Reports, Requests


Cause

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In this Document
Symptoms
Cause
Solution
References


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