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Cannot Grant Worklist Access Because Item Type Doesn't Exist in the List of Values (Doc ID 1636718.1)

Last updated on AUGUST 15, 2019

Applies to:

Oracle Workflow - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Workflow Administration

ACTUAL BEHAVIOR
---------------
There are no worklist item types available for a user to grant the worklist access to another user.

EXPECTED BEHAVIOR
-----------------------
Be able to have item types in the list of values.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1) Oracle Applications Home Page

2) Oracle Applications Home Page > Worklist Access >
  Grant Worklist Access
  Grant another use access to view and act upon your notifications via the Worklist
Example
Name: All Employees and Users: USER_A
Start Date: 20-Feb-2014
Grant Access to: All Item Types
  (or)
  Selected Item Types
Client chose Selected Item Types
Available Item Types: List is blank with just a line in it
Selected Item Types: List is blank with just a line in it

There are NO items available to grant.
The user should have this in her Item types


Cause

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In this Document
Symptoms
Cause
Solution


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