Customers Workbench: Creating a Customer Raises Error: Value For Cust_Site_Use_ID Must Be Unique (Doc ID 1636770.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Attempting to create a new customer and receive the following error:

Error
Value for cust_site_use_id must be unique

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
Click the Create button and enter the following:
  Organization Name
  Account Number
  Address
Under Business purpose, enter:
  Business Purpose = Bill To
  Location = Guatemala
Click Apply. The error appears.

Cause

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