Datafix for Zero Requested Quantity Delivery Detail Which Prevents Ship Confirm of Delivery (Doc ID 1637504.1)

Last updated on APRIL 04, 2017

Applies to:

Oracle Shipping Execution - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On :  12.1.3 version, Ship Confirm

When attempting to ship confirm a delivery which has two delivery details for the same order line,  and one of those details has zero requested quantity, the following error occurs.

ERROR

The Delivery <delivery_id> contains source line <order line_id> of source system OE that has zero requested quantity.
Please make sure that the total requested quantity of a source line being shipped is always non zero.

This may also be the error:
Error: Delivery <delivery_id> contains source line <order line_id> of source system OE that has unshipped lines with zero requested quantity.
Please make sure that there are no unshipped source lines with a total requested quantity of zero.


STEPS
The issue can be reproduced at will with the following steps:
1. Go to the shipping transactions form and find the problematic order
2. Attempt to ship confirm the delivery referred to by the error message
3. Above error occurs

BUSINESS IMPACT
The issue has the following business impact:
Due to this issue, users cannot ship confirm this delivery. This results in a delayed shipment and an unhappy customer.

Cause

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