Performance Varies Due to Wide Range of Time It Takes to Return from Configurator to Order Management (OM) for the Same Configurations (Doc ID 1638003.1)

Last updated on MAY 30, 2018

Applies to:

Symptoms

Wide range of time is taken to return from Configurator (CZ) to Order Management (OM) for the same configurations.

Customer Service is having to incur significant amounts of dead time waiting for Order Management to come back
after Finish has been clicked on a Configuration. Using an automated testing tool it was seen the same
configuration ranges from 4 seconds to 23 seconds to return to OM. Users are expecting the transfer time from CZ to OM
would only take a few seconds considering the model that is returning is only 7 lines (1 model, 4 class, and 2 option)

EXPECTED BEHAVIOR
-----------------------
Expect to return under couple of seconds

STEPS
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The issue can be reproduced at will with the following steps:
1. Configure model using OM
2. Click finish
3. Observe performance on return

 

Cause