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Hold Applied Against Order Based on Customer - Unable to Remove Hold Source (Doc ID 1638472.1)

Last updated on JULY 19, 2021

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Payment

When attempting to enter an order for customer,
the following message displays:

 Hold Applied against order based on customer.

The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Orders > Enter Order header for customer 
3. Navigate to line level > get message: Hold Applied against order based on customer.


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