Hold Applied Against Order Based on Customer - Unable to Remove Hold Source (Doc ID 1638472.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Payment

When attempting to enter an order for customer,
the following message disoplays:

 Hold Applied against order based on customer.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility
2. Sales Orders > Enter Order header for customer 
3. Navigate to line level > get message: Hold Applied against order based on customer.

Cause

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