Service Contracts Subscription Fulfillment Program Not Creating Sales Orders

(Doc ID 1639282.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Subscription

When attempting to run the concurrent "Service Contracts Subscription Fulfillment Program", on very first error encountered the child concurrent get stopped and and no longer process.

Would expect that concurrent simply show the error in the log but continue processing the next orders - eventually to stop IF to many errors get encounter.

The issue can be reproduced at will with the following steps:
(R) Service Contract Manager
1. Run the "Service Contracts Subscription Fulfillment Program" concurrent
2. Check the child processes launched - can see some "OKS Order Creation from a Contract" failing - after error no other contracts are processed


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