Service Contracts Subscription Fulfillment Program Not Creating Sales Orders (Doc ID 1639282.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Subscription

When attempting to run the concurrent "Service Contracts Subscription Fulfillment Program", on very first error encountered the child concurrent get stopped and and no longer process.

EXPECTED BEHAVIOUR
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Would expect that concurrent simply show the error in the log but continue processing the next orders - eventually to stop IF to many errors get encounter.

STEPS
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The issue can be reproduced at will with the following steps:
(R) Service Contract Manager
1. Run the "Service Contracts Subscription Fulfillment Program" concurrent
2. Check the child processes launched - can see some "OKS Order Creation from a Contract" failing - after error no other contracts are processed

Cause

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