When Using "Enterable" Coverage Start. Error: "APP-BEN-91455: The rate start date could not be determined" (Doc ID 1639703.1)

Last updated on JANUARY 02, 2017

Applies to:

Oracle Advanced Benefits - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to process a life event with Coverage Start Date Code set to "Enterable" and Enrollment Code set to "Current, Keep Only; New, Nothing:, the following error occurs:

APP-BEN-91455: The rate start date could not be determined.


Context at the time of error :
Person ID : 1669
Program : COS BENEFITS PROGRAM
Plan : PENSION POLICE AND FIRE PLAN
Option in Plan :

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Go to responsibility US Super HRMS Manager.
2. Navigate to People > Benefits Service Center and query a currently enrolled employee.
3. Attempt to process the DIVORCE life event.

Error occurs.

Cause

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