Repair Order Line Created With Status Entered - Unable To Interface It To OM (Doc ID 1641089.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Depot Repair - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On :  11.5.10.2 version and later, Repair Order Management

When attempting to create logistic lines the following error occurs.

Error

Line created at status = Entered
Item Revision does not exist for the warehouse selected

Order can be created directly in OM with no issue.

Steps To Reproduce

  1.  Service Request and Repair Order created with Return Logistics Line at status = Entered
  2.  Attempt to Auto Process with "Enter Order" or "Book Order" and errors are thrown   
            Item Revision does not exist for the warehouse selected
            CS_DB_ERROR
     


Business Impact

The issue has the following business impact:
Due to this issue, users cannot perform the desired receipt

Cause

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