My Oracle Support Banner

TeleService - Task Manager: When Using A Task Template, No Values Returned In "Assignee" LOV (Doc ID 1641145.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.3 to 12.2.3 [Release 12.2]
Oracle Common Applications Calendar - Version 12.2.3 to 12.2.3 [Release 12.2]
Information in this document applies to any platform.


When using Task Template to create Tasks on the Service Request form, there are no values being returned in the Assignee LOV.


1. Query any SR that is already created or create a new one.
2. Go to the Tasks tab and against the Assignee field, invoke the Task Template and select a Template.
3. Click on the LOV for Assignee and it is blank. Even a % search brings up blank.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.