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iSupport: Bill To and Ship To Address Not Displayed In Contact Information Page (Doc ID 1641735.1)

Last updated on MARCH 19, 2019

Applies to:

Oracle iSupport - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

In iSupport, the Contact information page does not display the Bill To and Ship To address fields during the Service Request creation process.

iSupport > SR Creation > Contact page

The problem occurs for iSupport Employee users.
Business users are able to see these addresses.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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