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Some Links On Customer Support Management Dashboard (DBI) Return Webpage Cannot Be Found Error (Doc ID 1641807.1)

Last updated on JULY 14, 2020

Applies to:

Oracle Service Intelligence - Version 12.1.3 and later
Information in this document applies to any platform.


After upgrading from R12 from R11i, found that Customer Support Management Dashboard populated with data but the following links:
 - Service Request Backlog Aging
 - Service Request Backlog Aging Distribution Trend
 - Service Request Activity Trend
 - Service Request Resolution Distribution Trend
 - Service Request Closure Trend
 - Service Request Closure Distribution Trend

Result in the error:
The webpage cannot be found error HTTP404


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