Oe_order_pub.process_order - For Returns It Is Not Considering The Quantity And Given USP (Doc ID 1641891.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3.4 version, Transaction Entry

When attempting to use custom API, when processing an RMA, the application gives complete credit if a Return context is provided.
Business wants to refer to the original invoice but the return is partial return.,

The following error occurs.

ERROR
-----------------------
return_reason_code DISPUTE
x_msg_data ... Quantity cannot be greater than original ordered quantity.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management responsibility
2. Use custom API to process RMA


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot correctly process RMAs using the API

Cause

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