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Service Charges: Operating Unit Field Cannot Be Updated For Debrief Lines From Field Service (Doc ID 1641905.1)

Last updated on JULY 21, 2020

Applies to:

Oracle Teleservice - Version 12.1.3 to 12.2.5 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

In Service Request Charges, for lines created form Debrief, the Operating Unit cannot be changed.

Expected Behavior:

Operating Unit in Charges lines that come from Debrief should be updateable when profile option "Service:Allow Charge Operating Unit Update" is set to "Yes"

What is Working:

Operating unit can be changed for Charges lines created directly (manually) in Charges.

Steps:

1. Create a Service Request.
2. Create a Task to that Request.
3. Debrief the Task and debrief is completed.
4. Lines get imported into Service Request.
5. Goto the charges tab on the SR.

=> Not able to update the Operating Unit field on the charge line imported from Debrief.

Changes

Upgrade to Release 12.
This was working in 11.5.10.

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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