A Customer Site Address Is Missing In The Customer Account Sites Screen (Doc ID 1642358.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Cannot find customer site address in customer master but able to see in tables that the site is active.
This is a problem because the site is available on the sales order in Order Management and is available for use but billing information is wrong so it gets stuck in invoice.

Steps to reproduce:

  -Receivables Manager, N: Customers : Customers
  -Query for the customer
  -Click on Account Details icon
  -Click on the Site Details icon
  -Under Sites tab, one of the site numbers for this customer is missing.

 

Cause

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