Bill Presentment Architecture (BPA) Transaction Print Program Customer Parameters Are Slow to Populate (Doc ID 1642806.1)

Last updated on JULY 17, 2017

Applies to:

Oracle Bill Presentment Architecture - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The customer-related parameters on the BPA Transaction Print Program are really slow.

The following parameters seem to have the largest problem:

(From) Bill To Customer Name
(To) Bill To Customer Name
(Low) Bill To Customer Number
(High) Bill To Customer Number

When we enter a value for one of the above parameters, it takes two minutes for the fields to populate, even if we enter the information exactly correct.

The issue seems to be very similar for the 4 parameters, so focusing in one of them ((Low) Bill To Customer Number), tkprof shows the following:


The problem is that it is doing FTS for both tables, when it should do FTS on HZ_CUST_ACCOUNTS, and use HZ_PARTIES_U1 for HZ_PARTIES.

Cause

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