Service Contracts : Set-up or changing Billing Type User receives Looping Error Message (Doc ID 1643157.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Entitlements & Coverages

When attempting to Navigate away from cleared billing type on standard coverage template
the following error occurs.

ERROR
-----------------------
FRM-40202: Field must be entered


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Open Standard Coverage Template
2. Navigate to Billing type tab
3. Click space bar which removes the existing Billing type record where cursor is currently resting (field is required)
4 Without entering information in required (now blank billing type field) Attempt to access a different billing type (click into existing billing type)
5. Receive error - which loops - application does not allow user select a value for the required field, error message continues to display No other action can be taken
 

Cause

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