Org-Chart Link Is Not Working - Error 500--Internal Server Error - The server encountered an unexpected condition which prevented it from fulfilling the request.

(Doc ID 1643868.1)

Last updated on SEPTEMBER 02, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP6 and later
Information in this document applies to any platform.


On : 12.1 HRMS RUP6 version, Assignment,Term,Pay,ChgMgr,LOA

After performing the configuration / setup and deployment process for enabling Org Chart functionality, when attempting to access the OrgChart function, the following error occurs.

Redirected to SSO login page

And throws Below Error:

Error 500--Internal Server Error

From RFC 2068 Hypertext Transfer Protocal -- HTTP/1.1
10.5.1 500 Internal Server error

The server encountered an unexpected condition which prevented it from fulfilling the request.

for queue: 'weblogic.kernel.Default (self-tuning)' MSGID = BEA-101020 MACHINE = cihcisdadf101v TXID =
CONTEXTID = 407888ab17278a05:-3d81ce38:144c12b32f8:-8000-0000000000037437 TIMESTAMP = 1395121211410
WatchAlarmType: AutomaticReset
WatchAlarmResetPeriod: 30000
#### queue: 'weblogic.kernel.Default (self-tuning)'> <> <>
path:/OrgChart-ViewController-context-root spec-version:2.5]] Servlet failed with Exception
oracle.jbo.DMLException: JBO-27200: JNDI failure. Unable to lookup Data Source at context java:comp/env/jdbc/AppsDS
at oracle.jbo.server.DBTransactionImpl.lookupDataSource(
at oracle.jbo.server.DBTransactionImpl2.connectToDataSource(
at oracle.jbo.common.ampool.DefaultConnectionStrategy.connect(

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Manager Self-Service
2. --> Talent Profile --> OrgChart


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