Amount Overdue Field in Collections Agent UI (IEXRCALL) is Including Disputes on Current Invoices (Doc ID 1644250.1)

Last updated on DECEMBER 09, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Disputes made on Current invoices (not past due or delinquent) are being excluded from the Amount Overdue when the profile option  'IEX: Exclude dispute amount from remaining amount' is set to Yes.

By definition, the Amount Overdue balance includes "all AR transactions with status in Collections of "delinquent" or "pre-delinquent". Excludes "current" Transactions including Invoices that are "delinquent and disputed in full". This Amount Overdue should match the Amount Overdue in the eBusiness Center." <Note 558672.1>.

Once the profile ' IEX: Exclude dispute amount from remaining amount' is set to Yes, the Amount Overdue should not be adjusted (when a dispute is created on an invoice that is not Overdue) because that invoice is not part of the total that displays in Amount Overdue.

Cause

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