Unable To Launch Configurator From Order Management For Any Of The Published Models (Doc ID 1644306.1)

Last updated on JULY 19, 2017

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

User had developed a configurator model within Oracle Configurator Developer and published it to the Target instance. After creating a sales order and entering the model, clicking on the Configurator button does not open the Configurator window. The Configurator window opens for BOM models created in the target instance but not for the published models. Why is the window not opening for published models?
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms