Menu option Counter Capture is not enabled even though the instance present in the SR has a counter attached to it.
(Doc ID 1644403.1)
Last updated on DECEMBER 09, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
On : 12.1.3 version, Service Request form
Client has associated Counter to IB instance. When creating SR for the Item, the 'Counter Capture' entry on SR-> Tools Menu is still disabled
Expect the 'Counter Capture' entry on SR-> Tools Menu is NOT disabled
1. Associated a counter to IB instance
2. Create a SR for the item in step 1
3. On the Create Service Request form click Menu-> Tools2 -> Counter Capture
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document