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Payment Detail In Claim Report (Doc ID 1644413.1)

Last updated on DECEMBER 03, 2019

Applies to:

Oracle Trade Management - Version 12.1.3.1 and later
Information in this document applies to any platform.

Symptoms

In 12.1.3 environment ...

When we submit a deduction for chargeback(Deduction Number is DED87856), the payment detail box coming up, whereas it shouldn't.

We checked with other deductions which gets processed for chargeback...this payment details box doesn't appear in others claims.
For example, it does not appear in DED92608 and DED91677.
Our expectation is that ,payment detail box should not appear in DED87856. and why it's appearing ?

Cause

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In this Document
Symptoms
Cause
Solution


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