Incorrect 'Internal Organization' Displayed When Creating Bank Account At Customer Site (Doc ID 1645768.1)

Last updated on JULY 12, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

In R12.1.3:

Incorrect internal organization appears when creating bank account at customer site level.
No matter what the operating unit of the customer site is, the incorrect internal organization is displayed.
Note that the displayed internal organization is the first value of all internal organizations in alphabetical order.

This situation occurs only when creating the first bank account for a customer.
If the customer already has a bank account assigned to the site, and you create subsequent accounts, the internal organization information populates correctly.

When you are in the customer site - payment details window, and click on create bank accounts, that window should derive the operating unit from the site, but it doesn't, so it is displaying the first operating unit it finds.

Steps to Reproduce:
Responsibility:  Receivables
Navigation:  Customers > Customers
-Query for a customer that does not have a bank account assigned.
-Click on the Details icon for the customer account
-Note the operating unit displayed (this example:  APA_UO) for this site.
-Click on the Details icon for this address, and then go to the Payment Details tab
-Under Account Site Information region, click the Create button to create a bank account.
-In the Create Bank Account page, the Internal Organization always displays AAL_UO, whereas it should default to the value of the site operating unit (in this case: APA_UO).

Cause

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