UWQ: Broken Promise Callbacks Tasks Always Open Collections Screen with View By Account Even When the Operational Level is Bill To (Doc ID 1662163.1)

Last updated on AUGUST 18, 2016

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Your operational level is Bill To.

From the UWQ Task Node if you open any of the Broken Promise Callback Tasks, the View in Collections is always set to Account and does not use the running level, like Bill to

Dunning Call Backs are opened with the correct View.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms