Attachment Functionality Appear to be Based on Tabs, Why? (Doc ID 1662294.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Using the Collections Agent User Interface.

Find that the attachments, at the Customer/Account level, are only viewable in the Profile Tab.

If you open the Notes or Tasks Tab, the attachment seems to disappear.
If you create an attachment on a Note, it will only be listed in the Notes Tab.

The Attachments appear to be separate based on the Tab that is open. Why?

Cause

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