PDF Error "Not A Supported File Type" Error When Opening Attachments Off Notifications

(Doc ID 1662535.1)

Last updated on JUNE 13, 2017

Applies to:

Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.


When approving Purchase Orders, the PDF attachments in the Notifications that are going to Supplier and Buyer
can not be opened and are giving an error like the following example :

Adobe reader
Adobe Reader could not open 'PO_81_11200001483_0_US.pdf' because it is
either not a supported file type or because the file has been damaged (for
example, it was sent as an email attachment and wasn't correctly decoded).

The issue can be reproduced at will with the following steps:
1. Approve a PO which has Attachments
2. Workflow communicates PDF attachments in Notifications
3. When opening up the attachment the PDF error occurs


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