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PDF Error "Not A Supported File Type" Error When Opening Attachments Off Notifications (Doc ID 1662535.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Oracle Purchasing - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

When approving Purchase Orders, the PDF attachments in the Notifications that are going to Supplier and Buyer can not be opened and are giving an error like the following example:

Adobe Reader could not open 'PO_81_123456_US.pdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Approve a PO which has Attachments
2. Workflow communicates PDF attachments in Notifications
3. When opening up the attachment the PDF error occurs


Cause

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In this Document
Symptoms
Cause
Solution
References


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