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Find that the 'OKS Order Creation from a Contract' Concurrent Program is Failing (Doc ID 1662901.1)

Last updated on DECEMBER 04, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

The concurrent program 'OKS Order Creation from a Contract' is failing with the following error for a specific contract.

Error
Message : Error messages from Order Management
Message : Validation failed for the field - Contact
Message : Encountered error condition in Package OKS_OC_INT_KTO_PVT Procedure CREATE_O_FROM_K
 
Steps
Using a Service Contract Manager responsibility.
1. Run the "Service Contracts Subscription Fulfillment Program" program.
2. Check the child processes that were launched.  Find that some 'OKS Order Creation from a Contract' processes are failing.

Cause

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In this Document
Symptoms
Cause
Solution


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