OKS Warning - Validation Failed For The Field - Contact (Doc ID 1662901.1)

Last updated on SEPTEMBER 06, 2016

Applies to:

Oracle Service Contracts - Version 11.5.10 to 12.1.3 [Release 11.5 to 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 , Subscription

The concurrent program 'OKS Order Creation from a Contract' is failing with the following error for a specific contract.

Error
Message : Error messages from Order Management
Message : Validation failed for the field - Contact
Message : Encountered error condition in Package OKS_OC_INT_KTO_PVT Procedure CREATE_O_FROM_K
 
Steps to Reproduce:
The issue can be reproduced at will with the following steps:
(R) Service Contract Manager
1. Run the "Service Contracts Subscription Fulfillment Program" concurrent.
2. Check the child processes launched -here  there are some "OKS Order Creation from a Contract" failing - after the error no other contracts are processed.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms