Find that the 'OKS Order Creation from a Contract' Concurrent Program is Failing
(Doc ID 1662901.1)
Last updated on DECEMBER 04, 2019
Applies to:Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.
The concurrent program 'OKS Order Creation from a Contract' is failing with the following error for a specific contract.
Message : Error messages from Order Management
Message : Validation failed for the field - Contact
Message : Encountered error condition in Package OKS_OC_INT_KTO_PVT Procedure CREATE_O_FROM_K
Using a Service Contract Manager responsibility.
1. Run the "Service Contracts Subscription Fulfillment Program" program.
2. Check the child processes that were launched. Find that some 'OKS Order Creation from a Contract' processes are failing.
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document