Line Lock error while updating the field in forms

(Doc ID 1662931.1)

Last updated on APRIL 03, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Manufacturing
When attempting to Crate an Order Line or amend the order line of an existing order through contact center responsibility the following error occurs.
ERROR
-----------------------
Record is currently being worked on by another user.
Please try to update it later


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log Into Contact Center responsibility
2. Navigate to Sales order
3. Query the existing Order
4. Navigate to Order line and try updating the data of the order line.



Cause

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