My Oracle Support Banner

Customers Online: Unable To Select Contact Person Name at Account Level (Doc ID 1663207.1)

Last updated on MARCH 03, 2019

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.


Release 12.1.3

Oracle Customers Online is used to create person contacts.

After having created the person at the party level, create the person relationships of Type: Other / with Relationship Role "Person Contact" and create a contact on the Customer Account level by picking up the relationship created at Party Level.

Responsibility:  Oracle Customers Online Super User
Navigation: Query Party > Click Relationship tab

After creating a Customer Account
Go To:  Query the same party
Click the Account tab > Create Account > Create Account Contact

Click on the Account link, to add this contact at the Customer Account Level, for new customers the Contact Name does not appear in the list of values.

Problem is in R12.
No issue in 11i.


Upgrade from 11i to R12. 


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.