Customers Online: Unable To Select Contact Person Name at Account Level (Doc ID 1663207.1)

Last updated on SEPTEMBER 02, 2016

Applies to:

Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Release 12.1.3

You are using Oracle Customers Online to create person contacts.

After having created the person at the party level, you create the person relationships of Type: Other / with Relationship Role "Person Contact" and create a contact on the Customer Account level by picking up the relationship created at Party Level.

Responsibility:  Oracle Customers Online Super User
Navigation: Query Party > Click Relationship tab

After you create a Customer Account
Go To:  Query the same party
Click the Account tab > Create Account > Create Account Contact

When you click on the Account link, to add this contact at the Customer Account Level, for new customers you are not able to see the Contact Name in the list of values.

Problem is in R12.
No issue in 11i.

Changes

Upgrade from 11i to R12. 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms