Customers Online: Unable To Select Contact Person Name at Account Level
(Doc ID 1663207.1)
Last updated on MARCH 03, 2019
Applies to:Oracle Customers Online - Version 12.1.3 and later
Information in this document applies to any platform.
Oracle Customers Online is used to create person contacts.
After having created the person at the party level, create the person relationships of Type: Other / with Relationship Role "Person Contact" and create a contact on the Customer Account level by picking up the relationship created at Party Level.
Responsibility: Oracle Customers Online Super User
Navigation: Query Party > Click Relationship tab
After creating a Customer Account
Go To: Query the same party
Click the Account tab > Create Account > Create Account Contact
Click on the Account link, to add this contact at the Customer Account Level, for new customers the Contact Name does not appear in the list of values.
Problem is in R12.
No issue in 11i.
Upgrade from 11i to R12.
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In this Document
|1. Bug Summary|
|2. Fixed Files|
|3. Recommended Patches|
|4. Solution Steps|