Change Request Routed To Original Supervisor If Previous Supervisor Changed Or End Dated (Doc ID 1663628.1)

Last updated on JUNE 01, 2016

Applies to:

Oracle iProcurement - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Using employee - supervisor hierarchy, change request is submitted to original supervisor of the requisition
if:
- previous supervisor is end dated
or
- previous supervisor is changed

Works as expected creating a new requisition but does not work for change request.

EXPECTED BEHAVIOR
-----------------------
Expect change to be routed to new supervisor

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Employee - Supervisor hierarchy setup
   User A - Supervisor MFG (User B)
2. Created requisition 9999 as User A - approved by MFG
3. Submitted change request - approved by MFG
4. Now changed supervisor in HR to User C
5. create a new requisition to verify it goes to User C - works as expected
6. Now create change request for requisition
-> it goes to previous supervisor MFG(User B)


Cause

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