When Configuring a Model Encounter 'You have encountered an unexpected error. Please contact the System Administrator for assistance.' (Doc ID 1663814.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Symptoms

When configuring ATO components, users are occasionally experiencing an error which stops the processing of orders.  This only occurs when the Profile Option CZ: Generic Configurator UI Type is set to HTML Hierarchical Table instead of Java Applet.

ERROR
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Error Page: You have encountered an unexpected error. Please contact the System Administrator for assistance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Create a Sales Order which contains a Configurable Item / Model,
3. Click on the Configurator button,
4. Select some Components
5. The unexpected error message is displayed.

Cause

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