When Configuring a Model Encounter 'You have encountered an unexpected error. Please contact the System Administrator for assistance.' (Doc ID 1663814.1)

Last updated on MARCH 01, 2017

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms


When configuring ATO components, users are occasionally experiencing an error which stops the processing of orders.  This only occurs when the Profile Option CZ: Generic Configurator UI Type is set to HTML Hierarchical Table instead of Java Applet.

ERROR
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Error Page: You have encountered an unexpected error. Please contact the System Administrator for assistance.

STEPS
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The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Create a Sales Order which contains a Configurable Item / Model,
3. Click on the Configurator button,
4. Select some Components
5. The unexpected error message is displayed.

Cause

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