HTTP 404 Error -' Resource /OA_HTML/ibeCZzdMinisites.jsp%3Fa=b Not Found On this server' when try to access iStore (Doc ID 1664028.1)

Last updated on JUNE 14, 2017

Applies to:

Oracle iStore - Version 12.1.2 to 12.2.4 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.2 version, Session Management

When attempting to access iStore with Single Sign-On (SSO), the following error occurs.

ERROR
-----------------------
404 Not Found
Resource /OA_HTML/ibeCZzdMinisites.jsp%3Fa=b not found on this server

Or

The webpage cannot be found

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Access the url - https://<<hostname>>/OA_HTML/ibeCZzdMinisites.jsp
2. Provide SSO credential
3. Page errors out (http 404 error - Resource /OA_HTML/ibeCZzdMinisites.jsp%3Fa=b not found on this server)
4. Copy the url (https://<<hostname>>/OA_HTML/ibeCZzdMinisites.jsp) in the same browser and it works.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot access iStore

Cause

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