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Transactions Workbench Issue: Several Credit Memos From Contracts Have Incorrect Rule Start (Doc ID 1664363.1)

Last updated on MAY 01, 2023

Applies to:

Oracle Receivables - Version 12 and later
Information in this document applies to any platform.


Several Credit Memos generated from Service Contracts have incorrect rule start date and end date.  

Rule start date is incorrectly populated for the credit memo.

Notice that there are lot of credit memos which do not have correct rule start date and end date. The rule start date is supposed to match with contract termination date.

Rule start date is incorrectly populated for regular CM's with rules imported from OKS CONTRACTS.

Null out the RULE_START_DATE for credit memos in the RA_INTERFACE_LINES_ALL table after running Service Contracts Main Billing and before running  AutoInvoice.    
Step to reproduce the issue:
1. Terminate the Contract                        
2. Submit Service Contract Main Billing Program                
3. RULE_START_DATE should is not NULL for the Termination Credits




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In this Document
 1. Bug Summary
 2. Fixed Files
 3. Recommended Patches
 4. Solution Steps
 5. Identify Possible Data Corruption
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