Why Does the Dunning Letter Use the Collector Who Submitted the Dunning Process?

(Doc ID 1664467.1)

Last updated on FEBRUARY 23, 2015

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

Even after patch 9747714 is applied, why doesn't the dunning letter using the collector on the account as opposed to the collector who submits the dunning process?
 

Solution

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