CRM Notification Updates Are Showing As Wrong User In CSXSRISR Log And Notes
(Doc ID 1664529.1)
Last updated on JULY 14, 2020
Applies to:Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.
When attempting to update the notification for a user that has been end-dated the following error occurs.
CS_ServiceRequest_PUB.Update_Status(p_user_id=>14979, p_org_id=>101, p_request_number=>5365643, p_status_id=>104, p_msg_data=>API Programming Error (CS_ServiceRequest_UTIL.Validate_Who_Info): The value "14979" for parameter p_last_updated_by is invalid.) Wf_Engine_Util.Function_Call(cs_wf_activities_pkg.UPDATE_STATUS, SERVEREQ, 5365643-6392817, 209644, RUN)
Steps to Reproduce
Login as User A and create a Service Request with no group and Owner with SR Type linked to default SERVEREQ Workflow: Call Support and Auto Notification flag on)
Log out and log back in
Worklist will show the new notification for the new SR created by User A
Go to System Administrator responsibility and end date the User A by going to Security > User > Define
Double click and open the Workflow notification from the worklist for SR created, add a Comment and click Resolved.
Notification will disappear from the Worklist
Now go to Workflow Administrator Web Applications > Status Monitor > Workflow Type - Service Request > Go
Will see the workflow with this SR number in Error.
Opening it shows the error
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