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No Charging Lines For Labor Items Created (Doc ID 1664769.1)

Last updated on FEBRUARY 06, 2022

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2 version, Charges UI, APIs, and schema

ACTUAL BEHAVIOR
---------------

Due to a possible bug in CS_Service_Billing_Engine_PVT, the charging packages are not called for debriefed labor times which may cause missing revenues.

EXPECTED BEHAVIOR
-----------------------
Charging packages to be called

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

1. Service
2. Create SR
3. Charges Tab
4. After a debriefing of labor time, no charging lines are created, which may cause missing revenues.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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