No Charging Lines For Labor Items Created
(Doc ID 1664769.1)
Last updated on FEBRUARY 06, 2022
Applies to:
Oracle Teleservice - Version 12.2.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2 version, Charges UI, APIs, and schema
ACTUAL BEHAVIOR
---------------
Due to a possible bug in CS_Service_Billing_Engine_PVT, the charging packages are not called for debriefed labor times which may cause missing revenues.
EXPECTED BEHAVIOR
-----------------------
Charging packages to be called
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Service
2. Create SR
3. Charges Tab
4. After a debriefing of labor time, no charging lines are created, which may cause missing revenues.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Changes |
Cause |
Solution |
References |