End Customer Location LOV In The Sales Order Screen Hangs (Doc ID 1665038.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

ACTUAL BEHAVIOR
---------------
In the sales order form (Others tab) the LOV for End Customer Location hangs.
Eventually after 10 minutes of waiting, you have to abort the process.

EXPECTED BEHAVIOR
-----------------------
Expect the LOV for 'End Customer Location' to not hang,

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Orders, Returns > Sales Order
3. Enter the Sales order header information in the Main tab like Customer details, order type etc.,
4. Others tab > End Customer > End Customer Location > It hangs

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get the End Customer Location entered for the order.

Cause

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