Participation Process Error When Using Custom Integrator and Download Flag to Y (Doc ID 1665242.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Compensation Workbench - Version 12.1.2 and later
Information in this document applies to any platform.

Symptoms

When attempting to run the Participation Process: Compensation Workbench after setting the CWB Group Plan Default EIT Custom Download flag is set to 'Yes', the following error occurs:

ERROR
-----------------------
ORACLE error 20001 in FDPSTP

Cause: FDPSTP failed due to ORA-20001: BEN_91665_BENMNGLE_ERRORED: N, ORA_ERRCODE, -1086
ORA-06512: at "APPS.FND_MESSAGE", line 509
ORA-06512: at "APPS.BEN_MANAGE_LIFE_EVENTS", line 6454
ORA-06512: at line 1

ORA-01086: savepoint 'PROCESS_LIFE_EVENT_SAVEPOINT' never established in this session or is invalid
ORA-06512: at "APPS.BEN_MANAGE_LIFE_EVENTS", line 13459
ORA-06510: PL/SQL: unhandled user-defined exception


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set the CWB Group Plan Default EIT Custom Download flag is set to 'Yes'.
2. Run the Participation Process: Compensation Workbench.
Error occurs.

Cause

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