Sales Order Screen Frozen With Message "Configurator Processing Please Wait..." - HTTP Response Code 400 (Doc ID 1665378.1)

Last updated on MAY 25, 2016

Applies to:

Oracle Configurator - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

R12 Upgrade: Sales Order screen frozen with message "Configurator Processing Please Wait..."

Sales Order screen is frozen with the message "Configurator Processing Please Wait..." when a model item is entered in the SO line and configurator button is clicked.
 
ERROR
-----------------------
Sales Order screen is frozen with the message "Configurator Processing Please Wait...
Enabling the Java console will display the following exception:
java.io.IOException: Server returned HTTP response code: 400 for URL: <Customer Specific URL in Error>
at sun.net.www.protocol.http.HttpURLConnection.getInputStream(Unknown Source)
at oracle.apps.cz.javaRenderer.DHTMLManager.pollAgain(DHTMLManager.java:292)
at oracle.apps.cz.javaRenderer.DHTMLManager$buttonAction.run(DHTMLManager.java:256)
at oracle.ewt.timer.Timer.doRun(Unknown Source)
at oracle.ewt.timer.Timer.run(Unknown Source)
at java.lang.Thread.run(Unknown Source)

Cause

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