Order Organizer Performance Issue: Open Sales Order

(Doc ID 1665810.1)

Last updated on SEPTEMBER 20, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Entry

Find a performance issue when users perform a query on 1 order in Order Organizer or Quick Order Organizer search.

 Querying 1 order and opening it should not take longer than a couple of seconds.

The issue can be reproduced at will with the following steps:
1. Order Management Super User
2. Order Organizer (or Quick Order Organizer)
3. Enter Order Number, click 'Find', Click Open
4. Querying 1 order with 1 line and opening it takes about 40 seconds.
Performance is consistently bad.

The issue has the following business impact:
All Order Management users affected. Decreased productivity, increased frustration with tool.

Customer is running Gather Schema Statistics Weekly.


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms