Why Doesn't PTO Parts For RMA Returns Explode As Per the Standard Sales Order? (Doc ID 1665894.1)

Last updated on APRIL 05, 2017

Applies to:

Oracle Order Management - Version 12.1.1 and later
Information in this document applies to any platform.
***Checked for Relevance 05-Apr-2017***

Goal

Why Doesn't the PTO Item explode when creating an RMA ?

Summary of Issue:
RMA Return order for PTO Item do not work the same as the standard orders. On the standard orders
you visually see the exploded lines associated with the PTO Item. Bust when created the RMA to return
the PTO, it dos not show the exploded items.

Users expect the PTO part number should explode for all cases , both standard as well as returns and return for refunds.

See Example:
Original Sales Order : 117383
Order Type: Regular Customer Order
Header: Closed
Lines:
1.1 PTO Item:700-48371-00 > Qty 1
1.1..1 Item:700-48050-002 > Qty 1
1.1..2 Item:700-48318-001 > Qty 1
1.1..3 Item:700-49001-001 > Qty 1

Look at Return for Refund:
Sales Order: 119220
Order Type: Return for Refund
Header: Closed
Pymt Terms: Due Upon Receipt
Order Source Ref: OE_ORDER_HEADERS_ALL
Observe: Line 1.1 for PTO Item:700-48371-00 > Qty -1 >>> The Return Order 119220 and
PTO Item does NOT explode therefore DOES NOT show Lines 1.1..1, 1.1..2, 1.1..3 as expected.
 

Solution

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms