Customer Credit Snapshot is Not Listing All Payments in the Rolling 12-Month Payments Summary (Doc ID 1666214.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Receivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

Customer Credit Snapshot is not listing all payments made by customer in the rolling 12-month payments summary.

The customer has two addresses Address A and Address B.
All invoices are created against the second (Address B), but the payments are sent for both the addresses.

When you run the report, the results only show the receipts that were received from the address B, which has invoices or credit memos.
Since the first address (A) does not have any invoice transactions, the receipts received from this address are not displayed.  

Cause

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