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Territory Manager Is Not Assigning Collectors To Accounts In Production (Doc ID 1666296.1)

Last updated on JULY 03, 2017

Applies to:

Oracle Territory Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Transaction Details

After reviewing territory setup and CMA scripts, from territory management layer everything is setup properly and STAR completes successfully without failing.

The issue is with IEX: TERRITORY ASSIGNMENT program not populating jtf_tae_1600_cust_trans and jtf_tae_1600_cust_winners. IEX: TERRITORY ASSIGNMENT is owned by Advanced Collections, this process is responsible for populating these tables.


EXPECTED BEHAVIOR
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IEX Program should populate jtf_tae_1600_cust_trans and jtf_tae_1600_cust_winners.


STEPS
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The issue can be reproduced at will with the following steps:
1. Running IEX: Territory Assignment program.


Cause

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