Unable To Get The Customer Bill To and Ship To Locations in Service Request Form (Doc ID 1666620.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 10.5.10.2 and later
Information in this document applies to any platform.

Goal

 After defining the Bill To / Ship To details for a particular customer in the customer standard, the details still do not appear in the Service Request form.

Why is it so?

Solution

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