My Oracle Support Banner

18658861: Could Not Default Task Owner Based On The Profile Option Values To Group Resource (Doc ID 1667376.1)

Last updated on MAY 15, 2018

Applies to:

Oracle Customer Support - Version 12.1.3 and later
Information in this document applies to any platform.


After creating a group in CRM Administrator to assign Service Request, Tasks to in the Customer Support Specialist or Field Service Technical Portal responsibility via the profiles:

Service: Service Request Task Owner Auto Assignment Level: Group
Service: Default Service Request Task Owner Type: Group Resource
Service: Default Service Request Task Owner: Custom Group

The Tasks are not getting assigned to the Group in the profile and instead are assigned to, 'Employee Resource' and the resource logged in to the application.
From forms this works as expected.


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.