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Order Management (OM) Error: Please Specify Credit Card Holder Name and Credit Card Number - CC Sales Order Using Cybersource. (Doc ID 1667817.1)

Last updated on FEBRUARY 14, 2019

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to place a credit card order (note: Customer is using CyberSource for Credit Card (CC) Authorization), the following error occurs when Booking:

ERROR

ENTER Save_API_Messages
l_errmsg ORA-0000: normal, successful completion
L_MSG_DATA=Please specify credit card holder name and credit card number.
EXIT Save_API_Messages



STEPS

1. Using CyberSource 3rd party application, customer does Credit Card Authorization and Interfaces the data to Oracle Order Management
2. Responsibility: Order Management Super User
3. Navigate: Orders Workbench, Order Organizer -> Enter Sales Order Information -> Enter Credit Card Information
3. Book the order and error is seen in Process Messages window:
Please specify Credit Card holder name and credit card number



Cause

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In this Document
Symptoms
Cause
Solution
References


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