Order Management (OM) Error: Please Specify Credit Card Holder Name and Credit Card Number - CC Sales Order Using Cybersource. (Doc ID 1667817.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to place a credit card order (note: Customer is using CyberSource for Credit Card (CC) Authorization), the following error occurs when Booking:

ERROR

ENTER Save_API_Messages
l_errmsg ORA-0000: normal, successful completion
L_MSG_DATA=Please specify credit card holder name and credit card number.
EXIT Save_API_Messages



STEPS

1. Using CyberSource 3rd party application, customer does Credit Card Authorization and Interfaces the data to Oracle Order Management
2. Responsibility: Order Management Super User
3. Navigate: Orders Workbench, Order Organizer -> Enter Sales Order Information -> Enter Credit Card Information
3. Book the order and error is seen in Process Messages window:
Please specify Credit Card holder name and credit card number



Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms