Is There A Way To Track Agent Information For Emails In Resolved Folder ?
(Doc ID 1667886.1)
Last updated on AUGUST 24, 2018
Applies to:Oracle Email Center - Version 12.1.1 and later
Information in this document applies to any platform.
Is there any way to track which agent resolved an email?
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|This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.|