My Oracle Support Banner

Field Service> 'Search And Schedule Tasks Automatically:' Error ORA-01403: No Data Found In Package CSR_SCHEDULER_PVT (Doc ID 1667919.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to schedule tasks by running auto scheduler  ( Search and Schedule Tasks Automatically)  concurrent program an error appears in the log file.

ERROR
-----------------------
Error: CSR_API_ERROR Tokens (name, value): (QUERY,838)(API,CREATE_AUTO_REQUEST)(RETURN_STATUS,U)(ERROR1,ORA-01403: no data found in Package CSR_SCHEDULER_PVT Procedure CREATE_AUTO_REQUEST)
  at oracle.apps.csr.api.server.RequestManagerAPI.createAutoRequest(RequestManagerAPI.java:1177)


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. The search and schedule tasks automatically program is scheduled to run.
2. The program fails and an error is seen in the log file.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.