Field Service> 'Search And Schedule Tasks Automatically:' Error ORA-01403: No Data Found In Package CSR_SCHEDULER_PVT (Doc ID 1667919.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Field Service - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3

When attempting to schedule tasks by running auto scheduler  ( Search and Schedule Tasks Automatically)  concurrent program an error appears in the log file.

ERROR
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Error: CSR_API_ERROR Tokens (name, value): (QUERY,838)(API,CREATE_AUTO_REQUEST)(RETURN_STATUS,U)(ERROR1,ORA-01403: no data found in Package CSR_SCHEDULER_PVT Procedure CREATE_AUTO_REQUEST)
  at oracle.apps.csr.api.server.RequestManagerAPI.createAutoRequest(RequestManagerAPI.java:1177)


STEPS
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The issue can be reproduced at will with the following steps:
1. The search and schedule tasks automatically program is scheduled to run.
2. The program fails and an error is seen in the log file.

Cause

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