How Is The Default Value Of Incident Address, Select LOV Determined? (Doc ID 1667985.1)

Last updated on MARCH 08, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

 In the Create Service Request Page, how does the Incident Address, 'Select' LOV determine which default value to use:  'One-Time Address' or 'Existing Address'.

Solution

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