Customers Workbench: Account Details Not Taking Applied Invoices into Consideration and is Showing Incorrect Balance

(Doc ID 1668233.1)

Last updated on MAY 07, 2014

Applies to:

Oracle iReceivables - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

R12

The Account Details form (ARXCWMAI) is showing incorrect balances for customers.
The Amounts are showing with incorrect signs and the balances and not correct.

The system is not considering the Applied Invoices. 

Cause

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